payment and delivery

PAYMENT AND DELIVERY

Payment

We accept payment by either internet banking or PayPal.  All credit card transactions are processed by PayPal.  If you do not have a PayPal account, please follow the instructions when you get to the checkout.  Look for the section identified as “Don’t have a PayPal account” and click on that.  Options will be shown to give your credit card details securely as PayPal is an internationally secure online payment system.

We do not see or store any of your credit or debit card information.

Our internet banking details are:

Account name - Bianca Lorenne Limited

Account number - 03 1566 0069503 00

We will take all reasonable care, in so far as we are able to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Delivery within New Zealand

Standard delivery costs for all orders is $10.00.  Delivery charges for bulky items may incur extra charges.  The description of the item will advise if extra delivery costs will apply. We will contact you prior to dispatch to advise of these costs.  If you live outside of New Zealand, please contact us to discuss delivery options and costs before placing your order. 

We will agree for the delivery of the products to the address given when you placed your order.  We will make every effort to deliver products during the timescale set out in our website, unless we notify you of any exceptional delay (which means we are not able to dispatch your order within 14 days). We cannot be held responsible for late delivery due to circumstances beyond our control, such as extreme weather conditions, strikes or shortages.

If you would like your products to be delivered to your place of work, your delivery address must include the name of the company and the contact telephone number.

We aim to dispatch your order within 2 working days.  Estimated delivery time is 1 – 3 working days from dispatch. Deliveries for areas outside of major cities may take longer. Bianca Lorenne have no control over the timing of your delivery and accept no liability for the timing of delivery, loss or damage to your parcel whilst in the hands of the courier.  Goods are insured up to the value of $2000.  If an item is out of stock then we will contact you to see what you wish to do.

Please note that Bianca Lorenne products are dispatched from New Zealand and should they be required to be returned, your goods will need to be sent back to Bianca Lorenne in New Zealand.  Please refer to our “returns’ section.

We send all our packages through Fastway Couriers.   You will receive an email with a tracking number confirming the dispatch of your order.  You can track the progress of your order by visiting www.fastway.co.nz.  All deliveries will require a signature on arrival.  If there is no one there to accept the parcel when it is being delivered, a card will be left on your premises.  You will need to contact the courier to arrange a redelivery.  Bulky items may be sent through a specialised freight company of which we will advise at the time of dispatch.

It is your responsibility to provide an accurate delivery address and contact details.  A current contact number, as well as any additional information e.g. ideal delivery times or safe leaving locations should be provided in order to avoid multiple delivery attempts.  Multiple delivery attempts or parcel re-direction will incur an additional fee which will be billed to you the customer.

Delivery Internationally

For deliveries outside of New Zealand please contact us for freight costs and delivery time frames.

We send all our packages through New Zealand Post by Economy Courier.   You will receive an email with a tracking number confirming the dispatch of your order.  You can track the progress of your order by visiting www.nzpost.co.nz/tools/tracking.  All deliveries will require a signature on arrival.  If there is no one there to accept the parcel when it is being delivered, a card will be left on your premises.  You will need to contact the courier to arrange a redelivery.

All prices are in New Zealand Dollars.  The prices listed on the website do not include duties or customs charges which may apply (country specific).  Any additional charges applicable in the destination country will be charged to the recipient.

It is your responsibility to provide an accurate delivery address and contact details.  A current contact number, as well as any additional information e.g. ideal delivery times or safe leaving locations should be provided in order to avoid multiple delivery attempts.  Multiple delivery attempts or parcel re-direction will incur an additional fee which will be billed to you the customer.

Please note that Bianca Lorenne products are dispatched from New Zealand and should they be required to be returned, your goods will need to be sent back to Bianca Lorenne in New Zealand.  Please refer to our “returns’ section.