Careers
Sales Administrator
Bianca Lorenne is a well-respected brand and market leader, designing, importing and wholesaling exquisite bed linen, boutique yarn, textile accessories, furniture and homewares throughout New Zealand and Australia. Our creative team constantly work on new and innovative designs to ensure we are at the forefront of our industry. We are a close-knit, fun and respectful team looking for an exceptional Sales Administrator.
This role is based in our New Plymouth office and is the first port of call for both our wholesale and online retail clients. This role predominantly involves receiving and processing orders through our system, providing excellent customer service on both the phones and emails and carrying out other administrative tasks.
As a valued member of our team we can offer you:
- A fabulous working environment among high end textiles and brands
- Ongoing training and development to help you reach your full potential
- Dynamic, creative and supportive workplace culture
- Team member product discounts
To succeed in this role you will need to be able to carry out the following:
- Be a Bianca Lorenne brand ambassador, spreading our message throughout our retailer and designer network, building morale, loyalty and pride in the Bianca Lorenne brand and ensuring retail staff understand our brand, our philosophies and our unique selling proposition
- Provide an outstanding level of market leading customer service support and product knowledge at all times
- Assist customers with selecting product, offer design advice and provide in depth knowledge on all brands
- Be able to multi-task and work autonomously with excellent attention to detail
- Have a high level of communication skills both verbally and written to achieve timely and appropriate solutions
- Manage day-to-day after-sales service requirements with our logistics and any other issues from our customers
Brief Job Summary:
- Phone answering, wholesale and online retail customer management, email enquiry and processing as first point of contact
- Order generating, taking and processing (via email, phone call or our website), for both our wholesale/trade customers and online retail customers
- Create innovative looks and offer styling advice for our customers that fit with the Bianca Lorenne aesthetic
- Communicate clearly and concisely and seek to achieve timely solutions
- Carry out any other general administrative tasks and office duties as and when required
Full job description is available on request.
A rare and unique opportunity in a fun environment surrounded by gloriousness! This is a full time position of 37.5 hours per week on:
Monday - Friday 8:30am – 4:30pm
If you think this sounds like you then please email your application to bianca@biancalorenne.co.nz along with your CV and references.