Frequently Asked Questions


How do I know what size bedspread to purchase?

What is a comforter?

What are our products filled with

What size comforter is best for my bed?

What is the difference between an oxford pillowcase and a standard pillowcase?

What is a lodge pillow/pillowcase?

What is the best way to keep my sheets white?

Do bed sizes vary around the world?

Can I buy products from previous collections?

How do I request a fabric sample?

Can I order from overseas?

Can I use my online voucher in store, and vice versa?

Can I place a pre-order on an item?

I am a designer/retailer, can I apply for an account with you?

Can I change or cancel my online order once it has been placed?

Can I return an item ordered via your website?

Are all products shown online available in the New Plymouth flagship store?

Can you please help me with a yarn/pattern/knitting enquiry?